Refund Policy

Effective Date: March 1, 2026
Business Name: Clean Countryside Gutters
Location: Harrah, Oklahoma, United States

This Refund Policy outlines the terms under which Clean Countryside Gutters (“we,” “our,” or “us”) provides refunds for services.

1. Service-Based Business Policy

Clean Countryside Gutters provides service-based work (gutter cleaning and maintenance). Because services are performed physically at your property, refunds are handled differently than product returns.

2. Satisfaction Commitment

We are committed to providing professional and reliable service.

If you are unsatisfied with the completed service, you must notify us within 48 hours of service completion so we can evaluate and address the concern.

We will make reasonable efforts to correct any service-related issues.

3. When Refunds May Be Issued

Refunds may be issued if:

Service was not performed as agreed
A billing error occurred
Service was paid for but not completed

Refunds, if approved, will be issued using the original payment method.

4. Non-Refundable Situations

Refunds will not be issued for:

Pre-existing gutter, roof, or structural damage
New clogs caused by weather, trees, or debris after service
Customer cancellation after service has been completed
Inaccessible areas not disclosed before service
Situations outside of our control (weather, natural debris accumulation, etc.)

5. Deposits (If Applicable)

If a deposit is required for scheduling:

Deposits may be refundable if cancellation occurs at least 24 hours before the scheduled service.
Deposits may be non-refundable if cancellation occurs on the day of service or if the crew is already dispatched.

6. Cancellations & Rescheduling

Customers may reschedule services due to emergencies or weather conditions.

We reserve the right to reschedule due to:

Severe weather
Unsafe roof conditions
Equipment issues

7. Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your financial institution and payment processor (such as Wix Payments).

8. Disputes

If you believe there is a billing issue, please contact us first so we can resolve the matter quickly and professionally.

9. Contact Information

Clean Countryside Gutters
Harrah, Oklahoma
Phone: (405) 738-6177
Email: info@cleancountrysidegutters.com